If you can't see your IP Cameras on the DVR(HVR, NVR), even when the mode for IP cameras is working, check if you connect all your IP cameras to the PoE switch and switch and DVR connected to your Router. If all is good, you might use IP cameras, which DVR(NVR, HVR) can't find automatically, don't worry, we can set it up it manual. Now, we need to find, which IP cameras you connect to it, it might be working by ONVIF protocol and you should put those cameras at the same network, where is your DVR(NVR, HVR), for this you will need help specialist and we will help you even if you didn't buy our cameras =), please contact us.
How to change the Mode?
Can't see analog(AHD, TVI, CVI, CVBS) cameras on the DVR.
Before changing the mode for analog cameras, be sure you connect all cameras to the DVR and it powering too. Then go on the main screen of your DVR(Desktop), Press right button of your mouse, at the opened menu, choose first one - "Main Menu", then you will see categories, you will need to choose "System", find there "Digital' and open it, after this press on the icon - "Channel Type". It will open a new window, where you can choose type of the modes, which going to work with your analog cameras, it is going to be category "Local", tick the right mode should be first one 8 ch 4MP(analog), then press OK, DVR will ask you restart it, do it, if it won't ask you, you might don't choose other modes and you will need to go there back and choose it again. When you will restart DVR all should work automatically.
Can't see IP cameras on the DVR(HVR, NVR).
Before changing the mode for IP cameras, be sure you connect all IP cameras to the DVR by PoE switch which is networking it and powering by single ethernet cable. Then go on the main screen of your DVR(Desktop), Press right button of your mouse, at the opened menu, choose first one - "Main Menu", then you will see categories, you will need to choose "System", find there "Digital' and open it, after this press on the icon - "Channel Type". It will open a new window, where you can choose type of the modes, which going to work with your IP cameras, it is going to be category "IP", tick the right mode 8 IP 1080P with 8 - 960P, if you connect to it cameras with higher resolution, choose other modes, 4ch for 3MP or 4ch for 5MP, If you have 4MP cameras it will be work with mode 5MP as well. Then when you tick right Mode, please press OK, DVR will ask you restart it, do it. If it won't ask you might don't choose other mode and you will need to go there back and choose it again. When you will restart DVR all should work automatically.
If you will have any problem to connect or programming our DVR, please contact us, we will be happy to help you.