How to quick programming our DVR?
1. How to open Guide to start quick programming your HVR?
For this, you will help the Guide. It automatically comes on monitor when you turning it ON or restarting it, you also can open it manual, open short menu by click right button of your mouse on the main screen(screen, where you can watch in life all your cameras), there is the second item, it is button to open Guide. To start programming it press NEXT to open the second page.
2. Second page - Time and Language Configuration.
First, please choose Time Zone, for Canada and US: UTC-05:00, next you will need set-up time, to all your cameras and HVR follow time for PlayBack if you will decide to take a look recorded files from your cameras. Other items on this page completely up to you.
3. Third page - Network Test.
Here you can configure and test your Network settings, to have possibility use the mobile app on your phone to serve your cameras and have the opportunity connect to your HVR by Internet Explorer or CMS(Client Management System), which you also can find at each CD disk with your cameras and HVR. First you please check if you connect network cable to your HVR, then press Network, it will show you all network settings to connect it to the Internet, If you will use just Mobile App and HVR to serve your cameras, please tick - DHCP Enable and press OK( HVR automatically choose any free IP address in your network and will follow your Router to connect automatically to Internet..
If you want use CMS and/or Internet browser also you should setup network settings manual by fill IP any free IP in your network and give to it Gateway and DNS server of your Router, for this please follow additional instruction.
4. Install Mobile App
There you will need scan QR code and download the mobile app from App Store(iPhone) or if you using Android phone from Google Play. If you don't know how to use scan code(QR) please find this mobile app on your phone's Store: XMEye. Then, when you download and install the App on your phone you can go to the NEXT step on your HVR.
5. Add Device(DVR)
First, find downloaded mobile App in your phone and open it, find the link "Register or login Problems" please press it. there you can register your account in the cloud to have the opportunity connect to your HVR by the same account from different phones.
At the next menu choose "Register", then fill your true email address (because the app will ask you the code, which it will send on your e-mail box) and press next. Please go to your e-mail box and find there the letter, It can be on the "Spam", copy code and fill it to the form of the app and press next. Fill the form and press Register. Now you registered your login and password and you can go to the app by Login to your account. Next step, when you already inside press "+" on the right top corner of your screen, you will see the menu, which you need to fill to add your HVR to the mobile app. In the opened menu, please give any name, which you like for your Device(HVR) for example "Home", after app will show you it by this name on the Device list. The second field you will need press picture of QR code, which locates at the end of the field, now you can scan code by your phone from the monitor to which was connected HVR. If you didn't change login and password or your HVR, you can fill there Login: admin, without any password. now you ready to watch your cameras by mobile phone, please press OK. Restart the app, if you didn't find added HVR at the Device List.
If you see next page of the Guide - Mode selection, its mean your DVR(HVR), right now working on the mode with IP cameras and if you connect to it Analog cameras(AHD, TVI, CVI, CVBS) you will need to change the Mode, but if you connect to it IP cameras please select "Quick set", which will connect your IP cameras automatically by one step(it will work just with our IP cameras, but sometimes it also working with different factories' IP cameras, if they follow our software).
If you can't see your IP Cameras on the DVR(HVR, NVR), even when the mode for IP cameras is working, check if you connect all your IP cameras to the PoE switch and switch and HVR connected to your Router. If all is good, you might use IP cameras, which DVR(NVR, HVR) can't find automatically, don't worry, we can set it up it manual. Now, we need to find, which IP cameras you connect to it, it might be working by ONVIF protocol and we should put those cameras at the same network, where is your DVR(NVR, HVR), for this you will need help specialist and we will help you even if you didn't buy our cameras, please contact us.
How to change the Mode?
Can't see IP cameras on the DVR(HVR, NVR).
Before changing the mode for IP cameras, be sure you connect all IP cameras to the HVR by PoE switch which is networking it and powering by single ethernet cable. Then go on the main screen of your HVR(Desktop), Press right button of your mouse, at the opened menu, choose first one - "Main Menu", then you will see there categories, you will need to choose "System", find there "Digital' and open it, after this press on the icon - "Channel Type". It will open a new window, where you can choose type of the modes, which going to work with your IP cameras, it is going to be category "IP", tick the right mode 16 IP 1080P, if you connect to it cameras with higher resolution, choose other modes, if you have 4 MP, it will be work with mode 5MP. Then when you tick right Mode, please press OK, HVR will ask you restart it, do it. If it won't ask you might don't choose a new mode and you will need to go there back and choose it again. When you will restart HVR all should work automatically.
Can't see analog(AHD, TVI, CVI, CVBS) cameras on the DVR.
Before changing the mode for analog cameras, be sure you connect all cameras to the DVR and it powering too. Then go on the main screen of your DVR(Desktop), Press right button of your mouse, at the opened menu, choose first one - "Main Menu", then you will see categories, you will need to choose "System", find there "Digital' and open it, after this press on the icon - "Channel Type". It will open a new window, where you can choose type of the modes, which going to work with your analog cameras, it is going to be category "Local", tick the right mode should be first one 4ch 5MP(analog), then press OK, DVR will ask you restart it, do it, if it won't ask you, you might don't choose other modes and you will need to go there back and choose it again. When you will restart DVR all should work automatically.
If you will have any problem to connect or programming our HVR, please contact us, we will be happy to help you.